Mr.Anil is 65 years old and has had some severe back pain for a few weeks now. He has a 10am appointment pre-booked with a specialist spine (orthopaedic) doctor. His plan was to finish his morning walk, meet the doctor and then return home for lunch. But, he’s been waiting in the OPD area well past his appointed slot and is only able to finish his preliminary consultation with the doctor by 12 noon, post which he is required to take an X-ray of Lumbar Spine which, unfortunately, can only happen by 2pm. He ends up having lunch at the …